FAQ

What size tree do the lights fit?

It is designed for trees from 5 to 12 feet tall, including slim, full and extra-wide shapes.

How is it powered?

Through a 5V USB-C connection – plug it into a standard USB wall adapter near your tree.

Is the app easy to use?

Yes. Pair once, then switch between 12+ animations and adjust brightness with a single tap.

Is it safe for kids and pets?

It runs on low-voltage power and the LEDs stay cool to the touch.

Can I reuse it next year?

Yes. The wiring coils back into its original box for easy storage.

How long does shipping take?

Orders are processed in 1–3 business days and typically arrive 7–15 business days after shipping. See our Shipping Policy.

Will I get a tracking number?

Yes, every order ships with tracking sent to your email.

What if I'm not happy with my order?

You can request a return within 30 days of delivery. See our Refund Policy.

How can I contact you?

Email us at support.evergreenco@proton.me – we reply within 1–2 business days.