Shipping Policy

Last updated: October 3, 2026

Processing time

Orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email when your order is placed and a second email with your tracking number once it ships.

Delivery time

Estimated delivery time is 7–15 business days after your order ships, depending on your location. Delivery times are estimates and are not guaranteed; carrier delays can occur, especially during the holiday season. We recommend ordering early to receive your lights before the holidays.

Shipping rates

Shipping costs, if any, are calculated and shown at checkout before you pay.

Tracking

Every order ships with tracking. If your tracking has not updated for more than 7 days, please contact us at support.evergreenco@proton.me.

Customs, duties and taxes

For international orders, customs duties or import taxes may be charged by your country upon delivery. These charges are the customer's responsibility.

Incorrect address

Please make sure your shipping address is correct before completing your order. We are not responsible for orders delivered to an incorrect address provided at checkout. If you notice a mistake, email us immediately and we will try to update it before the order ships.

Lost or damaged packages

If your package is marked as delivered but you have not received it, or if it arrives damaged, contact us within 7 days at support.evergreenco@proton.me and we will help you resolve it.