Refund Policy
Last updated: October 3, 2026
30-Day Magic Guarantee
We want your holidays to be perfect. If you are not happy with your EvergreenCo lights, you can request a return within 30 days of delivery for a full refund of the product price.
How to start a return
- Email us at support.evergreenco@proton.me with your order number and the reason for the return.
- We will reply within 1–2 business days with return instructions and the return address. Items sent back without first contacting us cannot be accepted.
- Pack the lights in their original packaging with all included parts (strands, top ring and controller).
Conditions
- Items must be returned in good condition, complete and in their original packaging.
- Unless the item arrived damaged, defective or incorrect, return shipping costs are the customer's responsibility.
- Original shipping charges (if any) are non-refundable.
Damaged, defective or wrong items
Please inspect your order on arrival. If anything is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and photos or a short video of the issue. We will send a replacement or issue a full refund, at no extra cost to you.
Refunds
Once your return is received and inspected, we will notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
Exchanges
The fastest way to get a different item is to return the one you have and place a new order.
Order cancellations
You may cancel your order free of charge before it ships. Email us as soon as possible at support.evergreenco@proton.me.
Contact
Questions about returns or refunds? Contact us at support.evergreenco@proton.me.